Ice Silk Cooling Mat for Dogs & Cats

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

A.The time frame of an order delivery is divided into two parts:

• Processing time: Within 3 business days of ordering and shipped the next day after the processing day
• Shipping time: 7~ 20 Days

B.Shipping methods:USPS, FedEx, DHL, DHL Express, UPS

C.Shipping fee:

🚀To USA

Standard Shipping (7-20 days) - $6.99 (Free over $60)

Cancel Unpaid Orders

If your order is not paid for, you can easily cancel it yourself.

Cancel Paid Orders

If your order has been paid for, you need to contact us via [email protected] as soon as possible. Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.

Tracking Your Order

You will receive an email with a tracking number once your order is shipped. And it takes 3-5 business days for the logistics tracking information to be updated on the system. If your order was placed 5 business days ago and there is still no information about your tracking number, please contact us.

Unclaimed Orders

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of an incorrect or insufficient address.

Custom / Duty Fees / Remittance Fee

Customs fees and Sale tax are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that on rare occasions, customs agents may delay the delivery of some packages.

Separate Packages

In some instances, an order may be split into different packages for any of the following reasons:

*Certain items may be on backorder;

*Weight restrictions for regular shipping imposed by the post office.

Defective/Incorrect/Damaged Packages

Please contact us within 30 days of receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Missing Items

Please inspect your order upon reception and email [email protected] immediately, if something is missing. So that we can evaluate the issue and make it right.

NOTE

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.